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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jacqueline LaCalli

Jacqueline LaCalli

August 5, 2025

5  out of  5
rating by Jacqueline LaCalli
"He gave me a quote on exactly what I needed before I even knew what that was! Very patient until I made a decision. This is much less expensive than my current auto policy for the same coverage."
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Paige Gubler

July 31, 2025

5  out of  5
rating by Paige Gubler
"Zach & his team, especially Amy Quick, have been extremely helpful and responsive. They are easy to work/communicate with and get done what we need to achieve in a timely and efficient manner. We now have multiple policies with them and continue to be pleased."
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Melissa G (Missy)

July 30, 2025

5  out of  5
rating by Melissa G (Missy)
"Irene has been such a pleasure and so helpful. She is a great face for Zach’s office. We have always had great service from Zach and all staff."
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Jeremy Morris

July 28, 2025

5  out of  5
rating by Jeremy Morris
"I was with Zach for a year, then left. Well, long story short, I came back after being gone for one year. I should have never left. Zach and his people are always great. Amy is quick to respond to email inquiries and everyone else in the office is very helpful and kind. If you're looking for an insurance agent/agency, this is the last place you need to look!"
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Logan Huslig

July 23, 2025

5  out of  5
rating by Logan Huslig
"Amy was very responsive and helpful!"
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Tara Reid

July 23, 2025

5  out of  5
rating by Tara Reid
"Kenzie is amazing! She handled everything and switching from The General was easy. She is saving us $140 a month!! A $140 a MONTH!!"
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amanda hanstein

July 22, 2025

5  out of  5
rating by amanda hanstein
"Kenzie was truly amazing to work with! So incredibly helpful and easy to reach. She went out of her way to provide us with the best policy and service."
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Kate Kezbers

July 22, 2025

5  out of  5
rating by Kate Kezbers
"Communication with Zach and his team is quick, friendly, and efficient. Every time I have needed help, they respond immediately and answer every question I have in a very kind way. Very happy to have a stress-free insurance route!"
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Lasharla Jones

July 22, 2025

5  out of  5
rating by Lasharla Jones
"I needed to change something on my insurance and I had a little wreck in my car I called Amy with my insurance and she handled anything very fast and I didn't have to worry about anything she kept in contact with me every step of the way Thanks again Amy you saved me a few headaches...Thanks again"
We responded:
"Lasharla - Thank you so much for your feedback. We’re always here and happy to help out when life happens. We so appreciate you! "
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Michelle Haggard

May 15, 2025

5  out of  5
rating by Michelle Haggard
"Very nice on the phone and I got a great price.. I’m not much of a phone person so we got it done through text messages and emails.."
We responded:
"Thank you for the feedback, Michelle. We so appreciate you, and want to make sure we do business the most convenient way for you! "
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Erin Pali

February 7, 2025

5  out of  5
rating by Erin Pali
"I recently moved to the area and Zach and his team have made the process stress-free and been the biggest help. They go above and beyond to make sure everything is taken care of. I ran into some issues getting my renter's insurance approved, but Zach and his team stepped in to handle the problem and follow up until it was completely resolved. Huge thanks to this team, and I would highly recommend if you are looking for a trustworthy and attentive insurance team!"
We responded:
"Erin we are so glad to take care of you and are always happy to assist any way we can! "
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Candice Curry

February 5, 2025

5  out of  5
rating by Candice Curry
"Zach and his team at State Farm are a standout team. Some examples are: I needed a new copy of a policy, had it in 5 minutes, wanted to make a change to a policy done in 5 minutes. Add a corporate policy for me, done in a day. So if you want excellent work with smart kind people this the team!"
We responded:
"Always excited to talk to you, Candice and fun to help out with your growing and successful business! "
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Kris S

February 1, 2025

5  out of  5
rating by Kris S
"Mason made the switch to State Farm easy and seamless. I look forward to this team handling my insurance needs."
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Angelica Aguirre

January 29, 2025

5  out of  5
rating by Angelica Aguirre
"Great experience! I was able to take care of almost everything through text messages (my preferred communication). Irene was quick with responding, and efficient and thorough throughout the process! They saved me half each month of what I was paying, plus I was able to add renters insurance for less than just auto coverage!"
We responded:
"Thank you so much for allowing us to help you out Angelica! We’re always here and excited to take care of all your needs! "
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Alana T

January 22, 2025

5  out of  5
rating by Alana T
"Irene saved me over $30 monthly!! She was very prompt following up with my calls and texts."
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Braxton Karren

January 20, 2025

1  out of  5
rating by Braxton Karren
"Terrible experience since day 1. The moment I made my first payment, I immediately got ignored & disregarded of any questions I may have had. Now, my policy is being increased by $150 monthly due to the Insurance Agent entering my birthdate in correctly. Unsure of how that’s my mistake or my problem for the increase I plan to cancel should this not be resolved correctly, professionally, & in a timely manner."
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Sean Obryan

December 17, 2024

5  out of  5
rating by Sean Obryan
"Amazing experience these guys rock"
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Stacy Sheppard

November 5, 2024

5  out of  5
rating by Stacy Sheppard
"Great customer service"
We responded:
"Thanks Stacy! Looking forward to serving you for years to come!"
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Amanda Finley

September 19, 2024

5  out of  5
rating by Amanda Finley
"We have used Zach Russell state farm for years now they are always very friendly and work fast to fill your needs"
We responded:
"Thanks for the kind words Amanda. Always here for you, and happy to help! "
Profile photo of Zonia Armstrong

Zonia Armstrong

May 16, 2024

5  out of  5
rating by Zonia Armstrong
"Just a. note about how very well treated I have been by everyone in Zach/s office - specially Amy Quick!!! Amy has always dealt with any insurance issues or questions I have had. This is a great office and a wonderful Agent in Zach!!! Zonia Armstrong"
We responded:
"Zonia, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Zach"
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Melonie White

February 1, 2024

5  out of  5
rating by Melonie White
"Great customer service and always super helpful with our Ins needs."
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kleigh frampton

February 28, 2023

5  out of  5
rating by kleigh frampton
"Sean helped me get my auto and renters insurance set up and I couldn’t be more happy! He made the process very easy and took care of everything for me! Highly recommend using him!"
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cazs jackson

February 22, 2023

5  out of  5
rating by cazs jackson
"very good, I like the fact that we could complete all our transactions via email"
Profile photo of Ray Kimbrough

Ray Kimbrough

October 19, 2022

5  out of  5
rating by Ray Kimbrough
"Zach's office made the process of getting life insurance very easy. Staff was really nice and helpful, too. Definitely recommend their office to anyone looking for insurance!"
We responded:
"Ray, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Zach"
Profile photo of Neil Boswell

Neil Boswell

June 23, 2022

5  out of  5
rating by Neil Boswell
"Zach and his crew have saved me so much money! First off they cut my auto insurance in half by switching from "Slogressive" since they kept "aggressively" upping my bill every year. I recently bought a home and of course bundled my auto and home owners insurance through Zach's team! London has been helping me out with any and all questions I've had and has been great to work with! She's always very responsive and quick to get back with me. She also suggested I add an appliance coverage to my policy and I'm so glad I did because my AC isn't working now and I'm having to file a claim. I wouldn't have been able to afford a brand new AC system right now if I need one so this was an awesome suggestion she made! THANK YOU LONDON!!! Thanks Zach for you and your crew, you guys are awesome!"
We responded:
"Neil, thank you very much for taking the time to write such a nice review. I am happy that you are so happy and thank you for choosing my office. London is a wonderful resource to work with. Please call or stop in anytime! - Zach"